Frequently Asked Quetions

  • Home
  • Frequently Asked Quetions


Sampledge Free Account Subscription will be same for every user and validated only for 10 days with some limited access which you can check in our package list. You can have the complete details of subscription and features by refering the page link Sampledge packages (Need to provide hyperlink for the packages to the wesbite). Our Support team will connect you once your setup being done and ready to use.

Yes End link host name will be sampledge with using user sub-domain which users provides during registration. For e.g the user have provided domain name as testdomain then your end link will be

Sampledge has a very easy and quick registration process where user need to get registered with its official email id and few company information and can make the payment via Online/Offline as per their ease.Once the payment received user get the login credentials over its registered email.

All user will get the 30 days prior notification if the subscription is annually however for Monthly Subscription, user get the prior notification before 10 Days or mail till the subscription getting expire. If the user fail to renew the plan then the account will be lock and services stops.

Locked Subscription Plan will be resumed once the payment being confirmed to the Accounts team. At least 24 Hours will be required to resume the stopped services. So, Keep the account renew on time.

No Refund applicable once the user opt the subscription being paid-off therefore we have a Free Trial Plan in which user have the experience of the platform features and can opt the subscription after final 10 days experience.

After submitting your details, our support will connect you for the confirmation and domain authenticity. Once you validated your account and payment completed then your account will ready to login in next 24 hours with all requested services.

Sampledge Offers a separate platform to control the user access and only admin can add and assign the user access.

Go to Manage User under Administration-> Choose the User Role to assign with respective permissions.

Sampledge offers various strict security measure during the surveys. Such as:

  • Device Agnostic
  • Fraud Detection
  • Geo IP Security
  • Double Opt-in

These security manages to control all type of security during the survey and counter fraud respondent to enter the survey. These security also manage and control through Sampledge platform.

Yes, we can easily setup multi-market survey in a single project draft. User need to choose the country and the respective language simultaneously for the survey. Also, User have the option to setup these type of projects with same link or different link for each country. You need to choose the country first. So, Choose Country Under Specifications:

Sampledge always keeps an eye in high security. So, the Admin will receive all the activity log of every user at a single platform. Go to Activity log under Administration. Log contains all information including user name, log time, changes done under which projects, Detail of log report, timestamp, IP address etc.

Sampledge support offers 24x7 to the worldwide and all possible support access. All type of support will be provided as per the subscription plan opted by the user.

User could email us at

Direct Chat support from the existing chat support

Or call us at +91-9810459700;+91 11 39208725; +91-9354779549

Our Support team will try to reach you or resolve your issue at max 24 hours.

  • Survey Cloning
  • Gate Survey
  • Pre Screening
  • Advance Reporting
  • Project Reconciliation etc.